Effective Date: January 1, 2025 | Last Updated: July 3, 2025
Champs Group (Pty) Ltd ("we," "our," or "us") is committed to protecting your privacy and securing your personal information. This comprehensive Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website champsafrica.co.za, use our services, or interact with us.
Our Commitment: We adhere to South Africa's Protection of Personal Information Act (POPIA) and align with global standards including the EU's General Data Protection Regulation (GDPR). We view data protection as a fundamental aspect of our relationship with clients, employees, and partners.
South Africa's data protection law
European data protection standard
Information security standard
We collect various types of information to provide and improve our services:
| Data Category | Examples | Collection Method |
|---|---|---|
| Personal Identification | Name, email, phone number, ID number | Account registration, contact forms |
| Business Information | Company name, job title, department | Service agreements, business inquiries |
| Financial Data | Payment details, billing address, transaction history | Payment processing, invoicing |
| Technical Data | IP address, device type, browser, cookies | Website analytics, security systems |
| Usage Data | Pages visited, service usage patterns, feature interactions | Analytics tools, service monitoring |
| Marketing Data | Communication preferences, newsletter subscriptions | Marketing campaigns, preference centers |
We collect this information through direct interactions (when you provide it to us), automated technologies (cookies and analytics tools), and third-party sources (business partners and public databases).
We use your information for legitimate business purposes:
Data Minimization: We collect only the information necessary for the purposes outlined in this policy. We do not sell your personal information to third parties.
We process your personal information based on the following legal grounds:
For sensitive personal information, we obtain explicit consent or rely on specific legal exceptions under POPIA.
We may share your information in the following circumstances:
Third-Party Processors: All third-party processors sign strict data processing agreements that require them to protect your information in accordance with POPIA and our privacy standards. We regularly audit their compliance.
We implement robust technical and organizational security measures:
While we implement these advanced security measures, no system is completely impenetrable. We continually update our security practices to address emerging threats.
We retain personal information only as long as necessary:
After retention periods expire, we securely delete or anonymize your information. Archived data may be retained for legal claims or regulatory requirements.
Under POPIA and other data protection laws, you have important rights:
To exercise any of your privacy rights, please contact our Data Protection Officer using the details below. We respond to all valid requests within 21 days as required by POPIA.
Contact Our Privacy TeamWe use cookies and similar technologies to enhance your experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for site functionality and security | Session |
| Performance Cookies | Analyze site usage to improve services | 1-2 years |
| Functional Cookies | Remember preferences and settings | 1 year |
| Marketing Cookies | Deliver relevant advertising (opt-in required) | 1 year |
You can manage cookie preferences through our cookie consent banner or browser settings. Disabling cookies may affect website functionality.
We may transfer your information outside South Africa in specific circumstances:
All international transfers undergo rigorous risk assessments and include appropriate safeguards as required by POPIA.
Our services are not directed to individuals under 18:
We may update this Privacy Policy periodically:
We encourage you to review this policy regularly to stay informed about our data practices.
For privacy-related inquiries or to exercise your rights:
Name: Sarah Johnson
Email: dpo@champsafrica.com
Phone: 021 879 3035
Hours: 8:30 AM - 4:30 PM (Monday-Friday)
Postal Address: Data Protection Office, Champs Group, Van Riebeeck Rd, Kuilsriver, Cape Town, 8000, South Africa
Email Our Privacy TeamYou can update your account information through our customer portal or by contacting our support team. For other personal information, please contact our Data Protection Officer.
Yes, you can unsubscribe from marketing emails using the link in each email or by updating your preferences in your account settings. Service-related communications will continue to be sent as necessary.
We use PCI-DSS compliant payment processors and never store full credit card numbers. All payment transactions are encrypted using industry-standard SSL/TLS encryption.
If you suspect unauthorized access to your account or personal information, please contact our security team immediately at security@champsafrica.com or call 021 879 3035.
No, we do not sell, trade, or rent your personal information to third parties. We only share information as described in this Privacy Policy.