Effective Date: January 1, 2025 | Last Updated: July 3, 2025
By accessing, browsing, or using the services provided by Champs Group (Pty) Ltd ("we," "our," or "us"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you must immediately cease using our services.
Binding Agreement: These Terms constitute a legally binding agreement between you and Champs Group. By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.
Champs Group provides a comprehensive suite of business technology solutions throughout South Africa. Our services include but are not limited to:
| Service Category | Description | Coverage |
|---|---|---|
| VoIP & Unified Communications | Cloud-based phone systems, video conferencing, team collaboration tools | Nationwide |
| Managed IT Services | 24/7 IT support, network management, system monitoring | Western Cape, Gauteng, KZN |
| Cybersecurity Solutions | Endpoint protection, firewall management, threat detection, security audits | Nationwide |
| Enterprise Networking | WAN/LAN solutions, SD-WAN, wireless networking, network optimization | Nationwide |
| High-Speed Broadband | Fiber, LTE, and wireless broadband solutions for business | Major urban centers |
| Cloud Solutions | IaaS, SaaS, cloud migration, hybrid cloud solutions | Nationwide |
Specific service details, including scope, limitations, and service level agreements, will be outlined in individual service agreements provided to customers.
To access certain services, you may be required to create an account. You agree to:
We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.
All services are subject to the following payment terms:
Specific SLAs will be provided for each service category. Key elements include:
Full SLA documentation is available upon request and will be included in your service agreement.
All content included in our services or on our website, such as text, graphics, logos, images, software, and documentation, is the property of Champs Group or its licensors and is protected by copyright and intellectual property laws.
License Grant: We grant you a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes only. This license does not include any rights to resell, distribute, or modify our services.
You retain ownership of any content you upload or create using our services, but grant us a worldwide license to use, host, and process such content as necessary to provide the services.
Either party may terminate services as follows:
Upon termination, all outstanding fees become immediately due and payable. We will provide reasonable assistance with data migration for 30 days post-termination.
To the maximum extent permitted by South African law:
These limitations do not apply to liability for personal injury or death caused by negligence, or for fraudulent misrepresentation.
We warrant that our services will be provided with reasonable skill and care. However:
Any claims under these warranties must be made within 30 days of the event giving rise to the claim.
We are committed to protecting your privacy and personal information in accordance with:
By using our services, you consent to our collection, use, and disclosure of your personal information as described in our Privacy Policy. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.
Data Processing: When processing personal data on your behalf, we act as a Processor under POPIA. We will only process such data according to your documented instructions.
Our technical support services include:
Support requests should be submitted through our designated channels for proper tracking and resolution.
These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles.
Any disputes arising from these Terms will be resolved as follows:
The prevailing party in any dispute shall be entitled to recover its reasonable attorneys' fees and costs.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective:
We will notify you of material changes via email or through our service portal. Your continued use of our services after changes become effective constitutes acceptance of the modified terms.
For any questions about these Terms and Conditions, please contact us:
Email: legal@champsafrica.com
Phone: 021 879 3035
Hours: 8:30 AM - 5:00 PM (Monday-Friday)
Postal Address: Van Riebeeck Rd, Kuilsriver, Cape Town, 8000, South Africa
Contact Our Legal TeamYes, service transfers are possible with our approval. The new business must qualify for our services and agree to our Terms and Conditions. A transfer fee may apply.
Early termination may be subject to an early termination fee equal to 50% of the remaining contract value. Certain services may have different cancellation terms as specified in your service agreement.
We provide 30 days' written notice of any price increases. For fixed-term contracts, prices are guaranteed for the contract duration unless otherwise specified.
Some services have reasonable usage policies to ensure fair access for all customers. Specific limits will be detailed in your service agreement.
Support requests should be submitted through our customer portal, by email to support@champsafrica.com, or by calling our support hotline at 021 879 3035.
We provide service credits for qualifying outages as specified in your SLA. Our network operations center monitors services 24/7 and works to resolve issues promptly.